Shipping & Returns

Shipping Policy

Shipping policy


All orders except made to order and customize order are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


International Shipping 


We offer $16 flat rate international shipping to the following countries: 

Country / Estimated delivery time (days)

Australia / 2-3 days

Austria / 2-3 days

Belgium / 2-3 days

Canada / 2-3 days

China/ 2-4 days

Denmark / 2-4 days

France / 2-3 days

Germany / 2-3 days

Greece / 2-3 days

Hong Kong / 1-2 days

India / 3-4 days

Indonesia / 2-3 days

Italy / 2-3 days

Japan / 1-3 days

Malaysia / 1-3 days

Netherlands / 2-3 days

New Zealand / 3-4 days

Russia Federation / 3-4 days

Singapore / 1-2 days

South Korea / 2-3 days

Spain / 2-3 days

Sweden / 2-3 days

Switzerland / 2-3 days

Taiwan / 2-3 days

Thailand / 1-2 days

U.S.A. / 2-3 days

United Arab Emirates / 2-3 days

United Kingdom / 2-3 days

Import duties and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LAJEWEL is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 


If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Return & Exchange Policy

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at